Suffolk IT Support - Testimonials
Laura Hack, SAVO : I just wanted to formally write and say how impressed am with the service we receive from Suffolk Online, a far cry from our last service provider! Matt, Danny and Phil all have a pleasant phone manner, call back when they say they will and attempt to sort out our myriad of IT and phone issues that arise throughout the year with minimal disruption.
I appreciate the robustness of the computer health-checks that Matt carries out on an annual basis at our office and the fact that he is always at the end of a phone line or email to answer the smallest query. The IT infrastructure of a charity is hard to maintain if a budget isn't set aside for new purchases, but this is also true of IT support. The monthly fee we pay allows us to budget and plan for our IT support, with no hidden charges and as Suffolk Online is itself a charity, the staff understand our needs.
Michael Mason, Fornham All Saints Community Council : "Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Suffolk Online."
Alison Archbold, Communications Manager, Young Suffolk : "To accommodate the IT requirements of these new posts Suffolk Online helped us to equip a second office at Castle Hill Community Centre in Ipswich as well as set up completely new offices at Framlingham Youth Club and SCA in Bury St Edmunds. This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. It all went exceptionally smoothly and was all completed within the planned timescale with all the new staff joining us on 1st April all set up with PCs and ready to go."
Rebecca Crerar, Chief Executive, Suffolk Refugee Support Forum : "We approached Suffolk ACRE for a quote to install six new PCs and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget. The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."
