The testimonials below show the level of service and support we offer in all our website design and hosting services.
Support Testimonial - Mr F Reynolds
A website for the famous Woodbridge Tide Mill successfully served its purpose from the year 2000 but after the development of Lottery-funded plans to ensure the continued life of the Mill and improve its heritage appeal, the need for a new website became evident in 2008. Professional website designers were approached but as a Tide Mill Trustee deeply involved in the new plans and having previous experience of FrontPage 2000, I could see advantages in undertaking the task myself with my own choice of format and features.
When seeking a host for the first draft I was attracted by the claim in literature from Suffolk Acre of a ‘Rich history of providing ICT Support to the voluntary sector and communities‘.
So with the Tide Mill a Registered Charity, managed of course by volunteers, I asked the ICT manager at Suffolk Acre to arrange our hosting and in 2009, for a very reasonable charge, the Trust received the registered domain name woodbridgetidemill.org.uk with a year’s hosting and immediate assistance to resolve a FrontPage problem. This help proved however to be just the beginning of the support – light training I would say - which I received from the support team particularly over the ensuing three months, all at no extra charge. The help included organising folders, identifying necessary software, server backup and other assistance because FrontPage 2000, whilst still very serviceable, nevertheless has limitations. The action following a question, by telephone or email, continues to be very prompt either with the problem solved on the server or with the solution explained. The present website, which has received independent approval, is still changing as work on the Tide Mill plans progresses.
Overall, the site is an educational source of information about the Tide Mill to encourage interest with a specific marketing benefit of encouraging a personal visit to the Mill as well as participation in the way ahead, all realised with the excellent IT service provided by Suffolk Acre.
