IT Support - Packages
We know from experience in the field that many small and medium sized business currently have no form of formal ICT support arranged. or if they do it may not represent value for money or give you the support or forward thinking you need. This can result in inefficiencies within your business, possible affecting the cashflows or services you offer to your clients/
Get one of Suffolk Online's IT Support Packages for your organisation so that we can ensure that your IT systems are fully maintained, looked after and ensure that you get the best value out of your infrastructure as you can.
As part of our packages you get :
- A dedicated helpdesk (Please call 01473 345366 for support queries) that is operated 9am-5pm each day (bank holidays and Christmas period excluded)
- Access to 3 permanent, highly experienced and knowledgeable staff
- 3 inclusive health checks on your systems each year (only on gold and silver)
- Inclusive on-site support - discounted prices within the contract
- Help and advice on whatever you require
- Procurement and Procurement advice
If you are interested in what we can offer you, please find information on our products below.
| Package | Bronze | Silver | Gold | |||
| Telephone & Remote Support (hours per month) | 3 hrs | 6 hrs | Unlimited | |||
| Inclusive On-Site Support (per year) | 6 hrs | 12 hrs | 24hrs | |||
| Procurement & Advice | Yes | Yes | Yes | |||
| 4 monthly Health Check (up to maximum 4 hours per visit) | No | Yes | Yes | |||
| On-Site Support rate beyond usage level (per hour) | £35.25 | £35.25 | £35.25 | |||
| Price (per month) | £50 | £100 | £150 | |||
| PAYG (Pay as you go) IT Support - £55 per hour inc VAT |
The packages detailed above are suggested for businesses of less than 30 computers. If you are a business with more than 30 hours per month we suggest contacting us and getting a personalised bespoke quote. Please click on our ICT Support Suffolk Signup Page to find our contact details.
